Customer E-mails

Have you ever wondered what E-mails your customers receive from Shelf Reliance? 

1.  New Customer E-mail  

When a customer places an order for the first time they get a welcome letter with their password. 

2.  Monthly Sales 

Each month when SR announces their new sales they send an e-mail to all customer with the new sales flyer. 

3.  New Q E-mail

  When a customer sets up a Q SR sends them a letter about the Q.  

4.  Monthly Q Pon

Each month customers in the Q club receive a letter from SR that contains the Q-pon and the recipe for the month. 

5.  Hosts  

When a party is scheduled each host receives an e-mail from SR telling them about hosting a party.  

6.  Special Events

When a special event is scheduled for the customer’s geographic area they receive an e-mail about it.  

Frequently Asked Questions General Questions

1.       What  do  I  do  with  a  company  lead?  

a.       These  individuals  have  expressed  interest  in  either  placing  an  order,  hosting  a  party,  or  becoming  a consultant;  they  should  be  contacted  within  24  hours.    

2.      How  do  I  sign  up  a  consultant  under  me?  

a.       New  consultants  can  be  registered  on  the  Consultant  dashboard.  As  part  of  the  process  the  enrolling consultant  will  also  set  up  a  Q  for  the  new  consultant.  

3.      What  is  my  limit  to  signing  up  new  consultants?  

a.      There  is  no  limit  as  to  how  many  level  1  team  members  a  consultant  can  sponsor.  

4.       How  do  I  tie  a  party  order  that  comes  from  my  website?  

a.      On  the  consultant  dashboard,  go  to  “orders.”    Click  on  “tie  to  party”  and  insert  the  party  ID  number.  

5.       What  are  the  party  supply  benefits?  How  and  when  would  I  use  it?    Do  I  need  to  pay  taxes  and  shipping  on  this  order?  

a.       When  you  have  combined  sales  of  at  least  $500,  you  receive  $50  in  credit  to  get  additional  product  for   sampling  at  future  parties.    $1,000  gets  $100  in  credit.    You  do  pay  taxes  and  shipping  on  these  orders.   6. How  do  I  change  my  personal  information  (address,  e-­‐mail,  phone)  after  I’ve  signed  up  as  a  consultant?   a. Go  to  your  consultant  dashboard  and  click  on  “my  account.”    Next  click  on  “edit  my  account”.  

6.       What  happens  to  me  as  a  consultant  if  I  don’t  have  my  Q  active  for  a  month?  

a.       You  will  still  be  a  consultant.    However,  you  will  not  qualify  for  commissions  on  any  month  that  you  do  not  have  a  minimum  Q  budget.    After  6  months,  your  account  is  terminated.  

7.       Do  I  keep  inventory  as  a  consultant?  

a.       Consultants  should  set  the  example  of  developing  their  own  Home  Store.    However,  they  do  not  have  to  store  inventory  for  customer  purchases.    The  company  will  ship  directly  to  the  customer.  

8.       What  are  the  minimum  sales  I  have  to  bring  to  remain  active?  

a.       Consultants  do  not  have  to  qualify  to  remain  active;  they  only  have  to  maintain  a  Q  and  then  they  will  receive  commissions  on  any  sales  they  have  regardless  of  how  little  or  how  large  their  sales  number  may  be.    

9.      How  can  I  send  a  recipe  to  Shelf  Reliance  to  get  more  points  for  the  contest  and  where  will  my  recipe  end  up?

a.      They  may  be  sent  to  the  Customer  Service  Department  at  customerservice@shelfreliance.com  Recipes  will  be  posted  on  the  Shelf  Reliance  website.  

10.   How  do  I  email  customer  service  and  who  is  receiving  my  emails?  

a.      The  Customer  Service  address  is  customerservice@shlefreliance.com  Those  emails  are  received  and  responded  to  by  a  dedicated  team  who  is  keenly  interested  in  helping  each  customer  have  a  positive   experience  and  helping  each  consultant  be  successful.    

11.  How  long  should  I  wait  for  a  response  before  I  call  in  to  the  office  to  follow  up?

a.       If  you  have  sent  an  email  you  will  receive  a  response  in  the  order  that  email  correspondence  is  received.  If  a  particular  issue  is  going  to  take  an  abnormally  long  time  to  address  then  the  Customer  Service  Team  will   notify  you  of  this  situation.  If  you  do  call  in  and  have  your  issue  resolved  it  is  helpful  to  everyone  if  you   respond  to  your  ticket  notification  and  indicate  that  the  issue  has  been  resolved.  This  helps  eliminate  the   duplication  of  effort  and  of  errors  caused  by  multiple  people  working  on  an  issue  independently  of  one   another.    

The Double Dip--What you need to do.

 source:  colm_bracken

The Double Dip by Sariah Schmickrath

This is a great tool to use to book more parties/demos from your first one to get the ball rolling if you are just starting out. Or if you been a consultant for a while and hit a dead end use the double dip to get things moving again! And of course to keep things moving by booking parties off of parties.

It’s simple. Anyone who places an order at a party and then wants to host their own party gets the credit of the order they personally placed at the original party applied to the party they will host at a future date.

Example: If Teresa hosts a party and Heather places an order at the party for $250 and decides to host her own party, Teresa gets the $250 sale on her host benefit.  Heather will also get the $250 credit on her host benefit because of her original order at Teresa's party. Teresa would also get $100 at half-off retail price product on her host benefit because Heather booked a party from Teresa's party. Heather only gets $100 half-off credits when her party hits $400 in sales or she has a guest book a party from her own party.

Because we offer the double dip, when Heather hosts her party she'll already have $25 in free product before she's invited one person! It’s a win win for everyone.

A Couple Things To Remember

It’s best to tie these new parties to the current party they are booked from for two reasons.

1. Because the original host gets $100 half-off credit for every party booked from their own demo 

2. It pulls the double dip credit easily over to the past customer who is now the new host's benefit form, saving you a call into SR customer service.

What if I hit a wall and I want to entice a past customer to host a party will they still get their double dip after I close the original party?

Yes. But the original host will not get the $100 half-off credit. You will still need to enter the original party ID # they ordered from when you create the new event. That way their previous order will be tied to the event they are now hosting, again saving a call into Shelf Reliance.

If you have questions about the double dip tool email them to me. I am happy to answer your questions!

Product Training: Shelving—Did you know?

1.     That we carry a Harvest Shelves that…

·        That holds only number 10 Cans?  Harvest 72

·        That holds only pantry cans?  Harvest 78” Pantry Can ID number 15168 $275.00 Has 5 medium rollers. Only available through a consultant.

 

·        That can be made into a table?   That Harvest 39 and the Harvest 39 #10 are only 39 inches tall.  A counter top or table top can easily be affixed to the top of them to use as a work surface.  At the New Shelf Reliance building they have a couple of them set up this was and it is super cool.

·      That fits under your bed?  There are actually two one that hold only number 10 cans and one that holds small and medium cans.

·     That holds 6 small rows? I find that a lot of people really like this shelf, but it is relatively unknown.
  

2.     We offer a Food Rotation System Planner?  It works for both existing shelving and free standing systems.  This is a great thing to pass on to customers or if you’re not sure what shelf to recommend to a customer use this to figure it out. 

3.     Replacement or Upgrade parts are available.  Many times I have customers tell me that they want to take out the number 10 can rollers on their Harvest 72 and replace it with small rollers.  What-ever they want to do we can make happen.  Check out the accessories section of the price list. 

4.     We have some AWESOME Add-ons.  When ever anyone buys a shelf I tell them about 2 products.  Almost always they buy them.  Which is great because it is a bigger sale for you and a better product for them.

·        Side shelves 4 pack- ID number 15688 $38.99

·        Front shelves 4 pack Id number 15884 $42.24

9 Ideas for Expanding Your Business Outside of Your Home Town.

1.     Plan an Open House, decide where you would like to have a party and plan an open house there. Put up flyers up in the area, this could be done at the community center, church hall, even an eating establishment.

2.     Trade Parties, Find another person who has a party based business in your surrounding area offer to trade a party (you host a party for them and they host a party for you).  If they represent a company that sells a complementary product try having a joint event.

3.      Attend Networking Events in those areas to get word out, Chamber Meetings, Meet Up Groups, Mom Groups, American Business Women's Association and so forth. Many of these groups will let you come to a couple of meetings before having to pay to join, but it's definitely a way to start getting word out about your business.

4.     Military Installations, is there a military installation near you?  If so start networking there. There is so much opportunity to do free advertising.  Military installations embrace community relations, and if you are someone who can help employ these spouses who have to keep moving from place to place with their military husbands, which Shelf Reliance does, then it is even better. Furthermore, with such tight nit communities they have should help with referrals.

5.      Establish a Lead Box,  One thing you may consider trying to access some warm leads in neighboring towns is establishing lead boxes in local busy establishments (my favorite is a women's gym). Have ballots where people can check off if they've heard of Shelf Realince, would like a complimentary fashion consultation, host a party or receive business info. You will need some type of prize (maybe a consolidator of a can of pineapple)

If you have 5 - 10 boxes out, you should receive enough leads in 2 weeks (collect them every few days) to get some warm leads (ie people who check off yes) to follow up on.

6.      Participate in Events,  Find an event in the area you want to target and sponsor a booth.  Recruit a few other consultants to work the even with you.  You can look for smaller fair/festivals, craft shows, church bazaars, and fundraisers.  Anywhere you can set up and promote your business. There are lots of FREE and low cost opportunities out there.

I have heard that Applebee’s is sponsoring Direct Sales businesses night,  allowing us to set up on Wednesday nights for FREE.  Check with your local Applebees.

The best sales and recruiting have come from offering cash & carry at events in smaller communities.

7.      Teach a community education class about food storage or emergency preparedness.  This is a great way to get in touch with people who are very interested in these topics.  Be sure to present a great class and stay in touch with the students.

8.     Offer a free cooking class.  My local grocery store is always offering free cooking classes.  Offer to teach one (even if you store doesn’t’ currently offer them, they might be interested) You could also offer it at a church, community center.

9.     Local Preparedness Groups, Get in touch with your local preparedness groups and see if they are interested in having you present.  Check out:  9-12 groups, prepper groups, tea party groups.