1. What do I do with a company lead?
a. These individuals have expressed interest in either placing an order, hosting a party, or becoming a consultant; they should be contacted within 24 hours.
2. How do I sign up a consultant under me?
a. New consultants can be registered on the Consultant dashboard. As part of the process the enrolling consultant will also set up a Q for the new consultant.
3. What is my limit to signing up new consultants?
a. There is no limit as to how many level 1 team members a consultant can sponsor.
4. How do I tie a party order that comes from my website?
a. On the consultant dashboard, go to “orders.” Click on “tie to party” and insert the party ID number.
5. What are the party supply benefits? How and when would I use it? Do I need to pay taxes and shipping on this order?
a. When you have combined sales of at least $500, you receive $50 in credit to get additional product for sampling at future parties. $1,000 gets $100 in credit. You do pay taxes and shipping on these orders. 6. How do I change my personal information (address, e-‐mail, phone) after I’ve signed up as a consultant? a. Go to your consultant dashboard and click on “my account.” Next click on “edit my account”.
6. What happens to me as a consultant if I don’t have my Q active for a month?
a. You will still be a consultant. However, you will not qualify for commissions on any month that you do not have a minimum Q budget. After 6 months, your account is terminated.
7. Do I keep inventory as a consultant?
a. Consultants should set the example of developing their own Home Store. However, they do not have to store inventory for customer purchases. The company will ship directly to the customer.
8. What are the minimum sales I have to bring to remain active?
a. Consultants do not have to qualify to remain active; they only have to maintain a Q and then they will receive commissions on any sales they have regardless of how little or how large their sales number may be.
9. How can I send a recipe to Shelf Reliance to get more points for the contest and where will my recipe end up?
a. They may be sent to the Customer Service Department at customerservice@shelfreliance.com Recipes will be posted on the Shelf Reliance website.
10. How do I email customer service and who is receiving my emails?
a. The Customer Service address is customerservice@shlefreliance.com Those emails are received and responded to by a dedicated team who is keenly interested in helping each customer have a positive experience and helping each consultant be successful.
11. How long should I wait for a response before I call in to the office to follow up?
a. If you have sent an email you will receive a response in the order that email correspondence is received. If a particular issue is going to take an abnormally long time to address then the Customer Service Team will notify you of this situation. If you do call in and have your issue resolved it is helpful to everyone if you respond to your ticket notification and indicate that the issue has been resolved. This helps eliminate the duplication of effort and of errors caused by multiple people working on an issue independently of one another.
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