1. How do Shelf Reliance host benefits work?
a. Host Benefits are described on our website at http://www.shelfreliance.com/parties/index/hostbenefits
2. What is a Double-‐Dip?
a. The Double-‐Dip is an incentive for customers who place an order at a party they attend rather than waiting to host their own party and placing their order at a later date. A customer who orders at a party and then later becomes a host for a second party will be able to apply their original order to the sales total of the party they host. In this way a customer is able to Double-‐Dip by ordering at a party and then later receiving host benefits on that order if they decide to host their own party.
3. If a host has placed multiple orders, which one do they get a double dip on?
a. All of the orders placed from the party they book a party from.
4. How do I collect host benefits on orders that did not come through any particular party?
a. All orders can be tied to a party – if you have orders that are not tied to a party the consultant should create an event on their Dashboard, the consultant can be the host of the party if they would like. These untied orders can then be tied to that party.
5. If a host places a onetime order and gets on the Q at the same party, do they get a double dip for both the order and the Q?
a. Yes
6. If a customer from my party decides to host a party with a different consultant does she still get the double dip from the order she placed at my party?
a. Yes
7. If a customer from a party decides to host a party with a different consultant does my host still get the host half off reward for her party?
a. Yes
8. How much time do I have to process host benefits after a party?
a. 3 months from the date of the party
9. When I sign up a consultant that didn’t already have a Q what should I do and what benefits do I get?
a. A new consultant should have a Q set up as soon as possible. The sponsoring consultant will receive a $50 recruitment bonus that month and they will receive the regular Q commission. Tie the Q to one of your parties for host benefits.
10. Can you combine the free and half off benefit?
a. No, no items can be split between the free and half off benefit. E.g. if a host orders several cans of strawberries they must either be placed under free or half off they cannot be placed under both benefits.
11. Can I use my “free” host benefit to order consultant materials?
a. Yes, Host Benefits can be used to purchase materials, however, the price will be calculated off of full retail price rather than Home Party Price. In order to make this transaction useful there must be enough accumulated free benefit to discount the items from retail to something less than Home Party pricing.
12. What information is provided to a host when I set up a party?
a. An email explaining the benefits will be sent. (see on consultant materials) Consultant needs to send anything else to prepare them.
13. Do we charge taxes and shipping on host benefits?
a. Taxes are charged on what is SPENT, shipping is charged on what is SHIPPED
14. How can I help a hostess buy their consultant kit with host benefits when the application is done online?
a. As with other items the starter kits have a catalog ID number that can be entered into the online form. You will place this order, they you will need to fill out a manual application form and fax it into customer service. It is important to remember that Host Benefits are calculated off of full retail price. Unless the host has accumulated enough free benefit the starter kits may be more expensive to purchase through Host Benefits rather than at Home Party pricing.
15. What happens if someone decides to host a party, we give the first hostess benefits and then the party falls through? Do we take those benefits back or do we not give host benefits until the new party has been done?
a. We don’t take them back at this time. If it becomes a common occurrence, we will begin to take them back.
16. What if a customer wants to order more than their host benefit is awarding them?
a. There is a section on the Host Benefit Order Form to purchase additional products at party price.
17. What price do we use when filling out host benefits?
a. Use the full retail price as found on the Home Party Price Sheet.
18. Can I use host benefit orders towards double dip?
a. No.
19. Can a new consultant get a double dip from their own Q?
a. yes
20. Does the purchase of the start kit go toward host benefits if the consultant signs up from a party?
a. No
21. Can a new consultant double dip off of the purchase of a starter kit?
a. No
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