Just a reminder about shipping, it is always better to under promise and over deliver. Be clear with your customers about how long it is going to take to get their order. Yes they might get it in a couple of days but it might be a couple of weeks. Right now with every order the customer is receiving an e-mail saying that it will be weeks before they receive their order.
**Some of the links in this post don't work. But they are the links that Corporate Shelf Reliance has posted as where to find the information hopefully they will work soon.
1. Where is my order?
a. When you have completed placing an order on the web, a confirmation e-‐mail will be sent to the e-‐mail address provided. Also, on your customer dashboard at shelfreliance.com, you can see if it is processing or shipped.
2. How can I track my order’s shipping status?
a. Once the order has been shipped from Shelf Reliance, a tracking number will be sent to the e-‐mail provided. This tracking number can then be entered at www.fedex.com to find the most current information on where your order is and when to expect it.
3. When will items that are backordered be back in stock?
a. We will work as quickly as possible to get these items to our customers. In rare circumstances when it will be a lengthy time before being able to restock an item, Shelf Reliance will contact those customers and offer a full refund on those items.
4. What shipping time frame can I expect when placing my order?
a. Shelf Reliance strives to ship all items within 48 hours. This can be impacted during periods of high volume sales. Please review our current shipping information at www.shelfreliance.com/shipping-‐and-‐returns.
5. Who do you do your shipping through?
a. Shelf Reliance does most order shipping through FedEx. However, Shelf Reliance reserves the right to make other arrangements-‐particularly those that will provide either better outcomes or better costs passed on to our customers.
6. Who do I call for additional information when orders are delayed or backordered?
a. For questions relating to a particular order status, please contact customer service at Shelf Reliance.
7. What is the return policy on product that is still sealed or already opened?
a. Our return/exchange policies are described on our website at www.shelfreliance.com/shipping-‐and-‐returns.
8. How can I return my order? Can I do an exchange? Will I be charged shipping?
a. Our shipping and exchange information is detailed at www.shelfreliance.com/shipping-‐and-‐returns.
9. Where does Shelf Reliance ship to? Can Shelf Reliance ship to a PO box?
a. Currently we are able to ship to any contiguous United States physical address, but are not able to ship to PO boxes.
10. Can I set up my order to be shipped with signature required so that it is not left on my doorstep?
a. Yes, if you call into our customer service department at (877)743-‐5373 we are able to set your shipping according to your preference. The customer will be responsible for any related charges.
11. How do I expedite my shipping?
a. We are able to accommodate shipping preferences through our customer service department. The customer, however, will need to pay a higher shipping fee. Please place your order on our website and then call Shelf Reliance at (877) 743-‐5373 to specify a shipping option other than the standard shipping.
12. What if I only have a PO Box address, how can I get it shipped to me?
a. Call the post office and they will give you the address of the post office. We can’t calculate sales taxes without a physical address.
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