1. What does it mean if I enter a credit card and it gives me an error? How should I handle it-‐call the customer, is this a computer error, do I try and put it through again?
a. Before re-‐submitting the order, please check your sales report to see if the order did actually process. If there are further questions contact customer service at Shelf Reliance.
2. Why do we charge the card before the order ships?
a. For security purposes, we do not store credit card information. Currently we do not have a way to charge a card after an order has been placed
As a consultant you also need to be sure to safeguard your customers credit card information. Remember you need to keep a copy of all orders for 2 years. How can you do both of these things? After the order is submitted and you receive the confirmation that it has gone through, you can cut out the section of the order for the contains the credit card into and then shred it, retaining the rest of the order form for you records.
As a consultant you also need to be sure to safeguard your customers credit card information. Remember you need to keep a copy of all orders for 2 years. How can you do both of these things? After the order is submitted and you receive the confirmation that it has gone through, you can cut out the section of the order for the contains the credit card into and then shred it, retaining the rest of the order form for you records.
3. When customers write out checks who do they make it out to?
a. Please have customers make out any checks to Shelf Reliance. You will send the checks (with a copy of the order form) to customer service and they will manually input the orders. You can also have them pay you as the consultant, and you can put their order in with your credit card. If you do this be sure that the check clears before you submit the order. This is a little bit of a hassle so some consultants have decided to not accept checks. When addressing this at a party you can say "I take debit or credit"
4. How is sales tax calculated?
a. Tax rates are determined by states, counties, cities, and other municipalities. Our tax calculator can show you what the tax rate would be according to your address.
5. Why do I/my customers have to pay sales tax?
a. Since Shelf Reliance is now set up and being sold by consultants throughout the United States, we are
required to charge sales tax due to nexus laws.
required to charge sales tax due to nexus laws.
6. Is shipping taxed?
a. Tax rates are determined by your location so some areas do require a tax on shipping. Please check your local area’s tax table to find out if the shipping tax would apply to you.
7. What is the tax rate on a package that includes non-‐food items?
a. If your package includes any non-‐food items, the whole order will be taxed at the non-‐food rate.
8. How do I provide feedback on the website?
On the left side of each webpage there is a blue ‘feedback’ button. Click on this button and pop-‐up screen will allow you to provide feedback or suggestions you may have.
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